Ordered a laptop for delivery to a military base. Even after assuring me that the order would be sent via USPS, it was sent via Fedex. It was returned to sender (Fedex does not deliver to APO addresses). Dell did not bother to contact me to tell me the computer had returned to them. Dell offered to send out another laptop, but could not provide a tracking number. After 10 weeks, I tried to follow up with them. The website directs you away from any contact number or e-mail address. The robo-receptionist hangs up on you or connects you to closed offices. Finally got through to a call center in India or Pakistan by faking a computer problem, and the good people there transferred me to a compotent agent. They offered to send out another replacement. It's been 90 days since my initial order. I still do not have my $1,300 laptop.