Few weeks back I noticed that my touch screen not working, and I contacted Dell and spoke to Basit Malik when I noticed a little crack (barely visible) on the right hand of the screen. I also had issues for months with Bluetooth not working properly. It keeps disconnecting and freezing. It also keeps disconnecting all the devices I connect via Bluetooth. There was also performance issue as my internet was slow. They told I had to pay £310 for repair although my laptop had less than a year. I am still in the one-year warranty. They tried to ask me questions and they kept saying did you drop and things like that and try to make it sound like an accident instead of it being fit for purpose. I contacted them 10 days later regarding the performance and the Bluetooth and I spoke Manasa Manjari she said she led me through trouble shooting and said would book an onsite engineer to come and fix my Bluetooth today the 20th of September which I took as annual leave to be able to be home. I waited all morning there was no engineer, no text, and no email from Dell, so I called again Dell and this time spoke to Soloman. He said there was no engineer booked and instead of booking it he put me through a whole 2 hours of trouble shooting it felt like having a course of IT. Not only waisted a day of Annual leave and on top of that stayed 2 hours on the phone. Then Soloman said he would put me to a manager which he did his name was Soughan. Instead of sorting the problem he said the same I must pay £310 for the screen and said there was no problem with the performance, and he offered to book another appointment for an onsite visit to repair the Bluetooth. When I complained through resolver this is the answer I received from Mr Prateek P Nayak "I am a part of Advanced Resolution Group and we represent the Dell corporate office for UK & Ireland. We are the single point of contact for any concerns or complaints raised to our executives in this matter. We would like to inform you that, we will be unable to escalate this case to any other department in this matter. If you choose to accept our resolution of payable services, please reply to this email and we will make the necessary arrangements accordingly. Our resolution offered in this matter would remain constant and will be our final stance from Dell. Signed Mr Prateek P Nayak. And every time I write a reply it is always Mr Prateek P Nayak who answers within 5 mns with a negative reply. It seems like he is taking personnel and he is sitting on his desk waiting for messages from to answer them.