Worst customer service and terrible Dell Pay service. I returned a product that was delivered way after the promised date. After waiting for more than a month, O had to call the worst customer service in the world. The robot attendant is the worst, and was programmed to avoid direct to customer agent. It kept hanging up on me several times. After several days trying I was able to talk to a real person. Apparently Dell forgot to create my Credit Memo. But look like Dell also forgot to inform the Commenity bank. And now, since Dell switched from Syncrony Bank, I have been with problems. Also Dell Pay has a terrible customer service. And is taking forever to find a solution to my problem that is very simple. I sent the Credit Memo because Dell Pay couldn’t call Dell Store. They have the credit memo but gave 90 days to “find the best solution for me”. Since JANUARY, I am trying to solve this. But according to their predictions, my case will be solved in JUNE. I was a loyal Dell customer. But recently Dell became the worst. I will never buy with you again. And I want this resolve quickly because I want to close my account. DELL IS BEEN DISRESPECTFUL WITH HIS CUSTOMERS AND DECLINE THEIR QUALITY IN ALL ASPECTS. DO NOT BUY DELL. Go to HP or Lenovo who has way better customer service than this so called technology company. As expected Dell avoid to solve the problems. They change banks for their Credit account and now the new bank is doing a mess, Dell refuses to acknowledge the problems and help. The return system that Dell has in place is terrible. It took 6 weeks, and just after I called to complain, they acknowledged my return. If I hadn’t called, they would have “forgotten.” What happened to you Dell? How you became so bad? How you can go from the top to be one pf the worst companies ever. All new policies, customer service, system and even the website, everything got worse. Is terrible. If you think in buying something from Dell, please, consider another option. Their price is higher the ever, but with a reduced quality. DELL IS NOT WORTH ANYMORE!!! My wife and I work with procurement and Dell is now officially out of our recommendations. GOOD BYE DELL!!! I hope you go out of business soon!