I believe this will be both my first and last purchase from Dell. I recently purchased the XPS13 9310 laptop from Amazon USA. Despite my diligent efforts to keep it in pristine condition, the camera unexpectedly malfunctioned. Seeking assistance from Dell's customer service teams proved to be quite frustrating. Their responses were inconsistent and lacked a genuine willingness to provide meaningful support. Adding to the challenge is the fact that the camera, microphone, and screen are all integrated as a single unit. Therefore, replacing just the camera poses a risk of compromising the functionality of the microphone and screen. The only solution offered by Dell is to replace the entire set, even though other components are still functional. This solution comes at a hefty cost, nearly half the value of the laptop itself. Moreover, authentic replacement parts are only available in the USA, leaving international customers like myself with few options. Despite my willingness to cover the repair costs, Dell's support teams are unwilling to assist once the warranty period has expired. Instead, I was directed to seek assistance from local repair entities, which has proven to be both inconvenient and costly. Having made a significant investment in purchasing the laptop, I find it disheartening to now shoulder the burden of such exorbitant repair costs. This experience has led me to question Dell's commitment to customer satisfaction and post-sale support. Dell falls short in providing adequate post-sale and customer care services. I cannot in good conscience recommend anyone to purchase Dell products. With the amount of money spent, there are numerous other brands that offer durable products and superior customer care services.