Complaint Against Dell for Mishandled Delivery and Poor Customer Service On April 23, 2024, I purchased a notebook from the Dell website (Order Number: 1004121341, Dell Purchase ID: 2008306306995). I made the payment and awaited delivery. Unfortunately, Dell delivered the package to an incorrect address, where it was received by an individual named Fabricio. I personally contacted Fabricio, who informed me that he had returned the package. I then reached out to UPS, the courier service entirely contracted by Dell, to investigate the whereabouts of my package. However, UPS stated that I needed authorization from Dell to proceed with the investigation. This situation exemplifies a series of errors and a troubling lack of accountability between the companies involved, leaving me, the consumer, with violated rights and significant financial and emotional distress. Moreover, I urgently require this notebook for my work. I have contacted Dell support numerous times, only to be repeatedly attended to by an inadequate representative named Shane, who seems solely interested in sending automated responses rather than resolving customer issues. This entire experience has been extremely frustrating and disappointing. I will never purchase anything from Dell again and advise others to exercise caution with their future purchases.