Bought an XPS 13. The connector between the motherboard and monitor went bad after only 2 years. Customer service initially diagnosed this as a bad motherboard. Once they got it right, they still wanted over $200 to repair. I was told I was NOT allowed to speak to anyone in the US to help with my problem... only India. Not even allowed. How crazy is that? And the customer service rep, specifically told me I was just another number to him and it was irrelevant that I'd been a long-time customer. I am done with Dell. Never buying a Dell again. I hope you will join me.