i bought a dell inspiron lap top paid £700!!!! i receive a wet box ,called dell straight away first they were very polite and said that problem would be solve in 24 h 3 days after and nothing ,then called again they said max 48 hours ,one week later called again and they said one week , then a week after called again and they said that they gonna investigate,then they called me and said that they will raplace it ,than didnt replace ,then said that they could not replace ,it took almost a whole month for them to decide that i wouldnt get a replacement ,then after another week they said that they would refund me then didnt and i had to call another 4 times and finally in the end they refund me it was a massive hustle to get my money back and the customer service is horrible!!!!!