Loyal Dell customer - never had a problem in the past. My husband bought me my 5th laptop from them; held it for a few weeks before giving it to me. once I got it we realized it wasn't what I needed for work and tried to return it. I was outside of the 30 day return policy by 2 weeks (only because my husband had ordered ahead of time and didn't give it directly to me). Despite my years of purchasing from them, they would not budge on the return policy. Called x3, emailed x1 - I don't think I ever spoke to anyone with any level of authority. Passed around. Very frustrated. Will never purchase from Dell again. They are not loyal to their customers at all!