I purchased Inspiron 17 5000 Series (Intel(R)) - 5758 on 7/31/15. Within a month it needed repair. I was under warranty so, Dell repaired it. They use Tech's from India. I had a very difficult time understanding him. We got thru it but it was not ideal. He almost begged me not to ask for a new Tech. It was excruciating and I shouldn't have had to go thru that. I got the feeling it would hurt his job if I had said I wanted someone else. I paid $685.00 for the laptop on sale, it originally sold for over $900.00 for this laptop, I expected better from their Techs. *More on the Indian Techs later. Dell only gives a 1 yr warranty. My Power button broke a short time after the warranty. Dell wanted $150 to fix the button which is the flimsiest cheap button and it was no surprise it broke early in my ownership. OR they wanted $250 for only1 yr's year's warranty & to fix the button. I took the laptop to a local Tech. He looked at the button and said it was extremely shoddy considering how much I paid for the laptop. I paid him $120.00 to have the power button rigged so, I could use and not lose the use of the laptop after only 1 yr. It was not possible to have it replaced with a new button. For that, it would have to go back to Dell and they'd replace it but it takes 5 weeks. So, now I have a rigged power button which demands more useage due to Windows 10. Windows 10 is not a great program. Every time it Updates, there's a problem and it turns programs off on my laptop.I can't turn them back on, there's something in the W-10 that prevents it. I'm forced to use the rigged power button more often because shutting off or restarting this laptop does not work by clicking 'power' . The program gets stuck in the restarting position and 'shutting down' postion and in order to get the laptop to turn off I have to hold down (the rigged) button! I'm waiting for it to break from overuse. We have owned 2 Dell Vostro laptops and 3 Dell PC's and now 1 Dell Inspiron 17 5000 Series (Intel(R)). I do feel the company has gone downhill. After this Inspiron purchase, we will not be buying anymore Dells in the future. After the Tech from India fixed the Inspiron, I started getting calls from a man with an Indian accent saying that something was wrong with my laptop and he needed to fix it. This went on for a year and I kept just hanging up on him. It was some kind of scam and he obviously wanted to get into my laptop. I finally lied to him and told him, I sold the laptop and the calls seem to have stopped. I believe the Tech Service in India keeps our telephone numbers and then uses them to scare Dell Customers by telling them something is wrong with our computers and they need to fix it. Since I never let him get into my computer, I have no idea what he had planned to do once he did. We American's must look like prey to the Indian techs. I did contact Dell about these scare calls and they were not helpful in stopping it or took any interest in it at all.