I purchased a new Dell 2-in-1 Insprion 7378. Unfortunately, within a month, I had an accident and spilled liquid into the keyboard. Crashed the PC. I started calling Customer Service starting 1/2/2017. I was honest and accepted that a repair would be out of warranty. I was told the could replace the Motherboard for $250 and if that did not fix the PC, then I would be told what additional costs were required, or be allowed to just cancel the entire process. This sounded reasonable, but when they checked, they told me the part was not currently available. But they would let me know when it was available. OK, time passes and I hear nothing from them. 2 months later (3/3/17) I call again. Same story, but this time they tell me the part "might" be available on 3.16/17. OK, time passes again and I still hear nothing from them. On 3/15/17, I call again! Same story, not available now, but "might" be available on 3/26/17. Recognize this is a current PC model, still being produced and sold at multiple retail stores - not some unique part, but current production model! I tell them this is taking entirely too long. I get to talk to a supervisor. She tells me they just don't have the part, but she will give me the part number and I can try to find it on the internet and then arrange for my own service. I am very disappointed in this service and attitude. I expected more from Dell. I know it was my error, but what it comes down to is they just want me to have to buy a new replacement PC and leave me out to dry with the broken one I just purchased.