My Dell printer stopped printing after I changed the ink, I called Dell Customer service to see if they could help me, they told me that I would have to do my own searching online to figure it out or pay $60 for them to "help" me. I also have a Canon printer and had to take my computer to BestBuy and when they were working on my computer, they accidentally deleted my printer driver for my Canon, I called Canon customer service and they helped me over the phone to figure it out and reinstall my driver software fore FREE and were very helpful. Bottom line, Dell customer service is pointless, no help whatsoever and I'm not really sure what they are even being paid for on a daily basis. Seems like pure laziness and a rip off.