Offshore customer support is horrible. I have had Dell computers for over 20 years. I will never purchase another one. I returened an XPS 13 laptop for lack of support and am still waiting for payment. At first, "Offshore Support" insistst that I have already been reimbursed. When I tell them that I havn't, they then "escalate" it for further investigation. This has been going on for over a week. Never buy a Dell if you think you might need customer support. There is none.
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