Ordered a computer for my daughter to take to college. After 8 days with no shipping notification I called to check on the status. The C.S. rep I spoke with, Mohammed, was zero help, but did assure me that the matter would be looked into and I would be contacted shortly by someone who could help. Of course, I never heard from anyone. Today, I received a notification of a delay, which means that the computer will not even be shipped until well after 2 weeks from the date of order....assuming there is no further delay. So, shipping time is abysmal, and customer service is a disgrace. What are the odds that things will go smoothly from this point on? For a laptop which cost over 2,000.00 I am quite disappointed, and this is before receiving the item ordered. Unfortunately, the college my daughter will be attending requires she have this particular computer. Hmmmm, kickbacks, much? Would NEVER willingly choose a Dell!