This is a email I sent to Michael Dell... Are you people stupid or consciously trying to make me angry. HOW MANY TIMES DO I NEED TO TELL YOU TO NOT CONTACT ME! You Dell people, from the very top to the very bottom must be idiots! Look at all the emails from me, not to mention the phone calls. I have told you people to not contact me under any circumstances unless I contact you first on multiple occasions. Leave me the f*** alone. (See, now you made me swear.) If you actually read this, Michael Dell, your company has lost its way. It used to have excellent customer service. Now it sucks. First off, I purchase a new laptop last year and it came with the wrong power cord. I had to wait three weeks to get the correct one, not to mention that it took 2.5 hours on the phone with support being transferred around to several people I could hardly understand. Then your idiots sent out a BIOS update that bricked my laptop. I spent another 2-3 hours on the phone with support. I still had to send it back to be fixed…another month or so without the laptop because of a Dell screw up. Look at the service tag if you don’t believe me, it’s BLZZLC2. Now you are harassing me because I expressed interest in a extended warranty. Each time I get any kind of unsolicited commutation from Dell I am contacting you, Michael Dell and also will escalate to the other board members. Also, if I get any more phone calls, I will complain to the FTC about violating the do not call law, just as I did about the call from Dell I got this morning. You have lost a longtime customer because of your (expletive deleted) poor customer service. I have bought and used Dell products since I bought my first laptop about 15 years ago. You have no place in today's marketplace with that kind of service.