1. Bought Inspiron 5566 by the end of May 2017, was on sale. Received it about two weeks after. Right when you pull it out of the box, you hear something rolling inside. So I contacted Dell, sent back to repair. Two weeks later it came back with an inspection sheet saying everything is tested and checked. End of part 1. 2. Used it for about a month, then found out camera is not working. Tried to update driver but nothing worked. Contacted Dell again. Ran 5 or 6 different methods as instructed. (Why the hell am I testing the camera when the device is not even recognized by system?) It's two hardware problems in a roll, so I told them I want to return it. Spent about a week email and phone call getting kicked back and forth, NO. No return. So it's back to repair again. End of Part 2. 3. It's been about a week after I sent it back. They're saying there is no parts available to fix it. Need to replace it. So I brought up the return for refund again, still NO. Fine, I don't really care now. See if this is the end of story.