How about I contacted customer service about an issue with laptop still under warranty. The AC adapter was bad which is what I initially thought but I ran all the diagnostic checks, inspected the cords and plug and also completed all suggestions by the Dell "technician" - nothing worked. Technician told me the DC-IN was damaged (if the DC-IN was damaged the PC wouldn't work at all with the AC plugged in - WHICH IT DID) and would have to be replaced and would have to be sent to them for repair - this would put me without the laptop for probably 4 - 6 weeks! Since I use it for my business, I asked them if there wasn't a technician locally that could do it and was told yes but I would have to pay $39.00 + tax service charge!!!! I was so mad and expressed my disappointment with Dell and product at which point they came back and told me they would waive the service charge!!! Why didn't they offer me that to begin with??? I asked them if they couldn't just send me a new adapter to try and I would return it if that wasn't the problem. The response was "No that's not the problem it is the DC-IN and has to be replaced" so I told them to go ahead and send the technician. I purchased a new adapter just to see for myself - and GUESS WHAT? It is charging the laptop just like I thought!!! I am totally disgusted with Dell and will never buy another product from them. The thought of them spending money to fix something that wasn't even broken really angers me. What is wrong with people and why don't they listen to their customers?