Poor customer service. Buying a laptop and returning it because I was charged $300 more than the Dell website checkout price should not be such a hectic process. I will never buy Dell products and my recommendation for my friends and family will always be "Stay away from Dell product". I was transferred mutiple times just to hold for a long time and no one to reply. I was transferred to a manager but he never picked up the phone. He later called back and and lied to me about the return process. Some of the customer service representative were rude.
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