Someone purchased a Dell computer using stolen identity information for a nursing home resident. Dell shipped the computer to the thief's address. I called them to tell them the fraudulent purchase via a Dell credit card has shown up on the victim's credit report. They switched the billing address from the crook's address to mine. I have sent them all kinds of paperwork, they continue to bill. They refuse to speak to the police who have made an arrest in the case. They have now turned it over to a collection agency. This has been going on for 10 months now. They know where they shipped the computer and it wasn't to the victim.