Tried to order a lap top online. It initially said it would be here by xmas, then upon finalizing it said it wouldn't (it was a gift). So I called customer service to find out. Sales person upsold me to a more expensive lap top saying they could guarantee that model comes by xmas. Checked the order status 5 days before xmas. it said cancelled, but the Microsoft office I ordered shipped. I call to find out what was going on, they said "ya it's been cancelled" I asked why and they said they didn't know they'd have to transfer me to another department. They did, I waited on hold for an hour, then they closed. If there was an issue with my order, why wouldn't they call me? They cancelled it, never told me, then didn't tell me and put me on hold indefinitely. I have not yet been charged, so that's good, but still extremely disappointing.