After purchasing a new laptop for a Xmas present it was shipped to the wrong address......it was in the next town but they shipped it back to the factory and ordered me a new one. From there it has been almost 4 weeks from hell to get and answer or call back from someone who has a clue. After many hours on the phone and not able to ever talk to a US person I finally canceled the order. Now waiting for an answer on my refund so I can purchase a different laptop that will NOT be a Dell....20 year customer and never again will purchase Dell.
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