I ordered a new XPS 13 on Dec. 27, 2017; received it on Jan. 3. 12 hours later it kept shutting down every 60 seconds with the message that Windows was not loaded correctly. I had loaded nothing on the machine and it came with Windows 10. I called to return it and was offered $16.00 (sixteen) to keep it, but I would have to speak with tech services first to try and resolve it. Really? How absurd! This is just an indication of the arrogance these customer service people have. Believe me, I've called in many times before this to repair the XPS 17 I currently own. I was supposed to receive a UPS return slip and other RA via email for this new machine. It's been 5 days and I still haven't received it and they are not available over the weekend. Every time I call Dell customer service they fight with me, even when I called to purchase the new XPS13. The people are very rude and condescending. I've had Dell computers for the last 30 years and don't want to change now, but I don't know how to buy one without dealing with these customer-service-ignorant people.