My son has an Ailenware computer and I am glad that I purchased the extended warranty that includes accidental damage. He slammed his laptop closed on his phone (yeah, I don't how he did that but...) and it was no questions asked. The screen was broken and there were funky lines on the display. We called and Dell over-nighted us a box and label for us to put the computer in and send it to them for repair. The box went overnight back to them. It ended up needing a part that was back ordered so it took longer than normal. They kept us up to date via email on what was going on from the time they they knew by the label that we mailed it until we got it back. All total it was about a week without the computer but it would have been faster if the part was in stock. I am very happy with the service and warranty is worth it.