I bought a Dell XPS 15 9560 back in January 2018. My experience so far is hit or miss. I never had a laptop that was over 300$ so maybe that is part of the reason. The performance is great, especially compared to what I had before but if you have the misfortune of anything breaking, it gets frustrating. Within 1 month of purchase, the left cpu fan died, resulting in excessive heat even during minimum tasks.After days of emailing support, they agreed to send someone out in 7 to 10 business days. Eventually they came, and by the way it's a 3rd party company that does repairs and their reviews are sketchy at best. Now my charger breaks and I'm supposed to happily wait 5 to 7 business days for someone else to bring me one. I'm a full time student and I NEED a computer for school but they could care less. Dell already made the sale and standards is not a term they know. I only purchased a Dell because my dad was helping pay for it and he liked Dell over HP he had for work. If Dell wants to have computers with bad quality parts, that's fine just don't charge premium price for them. All in all I spent almost $2500 on the XPS 15, after upgrading to 4k screen, 32 g2g ram, additional software and extended warranty. I paid $300 for a 3 year warranty just to be treated like a 2nd rate customer. Not cool at all. I thought I picked the best computer for my needs, months of research. My advice, anyone buying a computer or laptop for over $1000, make sure to research customer support. Chances are if you buy a Dell, you'll need something repaired and with their "best" warranty package they offer it gets frustrating. I heard quite a few negative things about Dell, I was justhoping they would prove me wrong.