It was DELL Laptop (Dell Inspiron 3567 7Gi5 4GB2X+Off BLK) I walked in to Croma Store at PVR Saket Delhi to buy a laptop on 28th Apr 18. I explained my requirement as what all softwares will be used to the sales guy standing there along with the price range. After a long search the guy came with a laptop saying that as per your requirement, this laptop is at its best. I again asked him that the software that I am going to install wouldnt hamper the performance speed. He replied "No Sir". Finally I agreed to buy the laptop. Still i was confirming the guy about the processing speed after the installation of the laptop. He said "be sure sir go on with it." I came home and started using the laptop, It was almost ok for me. But after a 3-4 days the device started working with low processing. Mouse keypad used to stop working some times. BIOS setting popup made me restart the system time and again. and many other problem. I immediately went to the store to report the problem. i was treated in such a way thatas if I am nobody to them. They straight away told me that our work is to sale thing, rest for any sort of problem you need to lias with dell support. Just after some days buying the product worth Rs 48142.00 i have to go for the support of DELL. Is it so cheap product(can be comapred to those non-warranted chinese product) that I should report an issue just after some days of buying a new branded product. I immediately called the helpline of Dell from the store itself and narrated the issue.and from the very day I started asking the refund as I was totally not satisfied with the system. He took my system in remote and said that you windows 10 upgrade has not been completed fully. please upgrade it fully then the system will work fine. I woke up the who;e night to updgrade the OS and that was finally done. Now still the problem was not solved. Still no Softwares were installed yet. I again called the dell support and told the issue. Again the guy committed me that he will make my system work smoothly. He again took my system on remote and did something and left. Till then the system was again abit fine to work out. One I shutdown the system and started to work again, again the same problem. Morever, all the screen started looking blur and untidy. I again called the dell support and asked a supervisor (Chandan was his name i hope) to make my system work fine or else refund my money. He took the system in remote ans started working. i almost wasted my 3 hours on call and system and did something. The next day again the same issue. I again called dell support ans my case was escalated to the higher authority. Now i got a call from a guy called Anuj Mishra. When they knew that there is fault in laptop, they told me that no refund can be provided and as per the terms and conditions we are hardware company, you have an issue with software. I asked him that who is the software then. I got a reply that it is dell itself who looks after the software. This is spoke with me so diplomatically that I was all loss with my temper. You sold me the laptop, Its your laptop. You tried several time to make it right and failed to do so and now yourself is all up to say that we have nothing to do??? I am all fed up now. I need the refund. And I personally suggest everyone not to buy DELL product as they are all looters with worst service providers.