Spent $2800 on a new PC that arrived with a defective Bluetooth board. I did all the online checks that Dell Support suggests and then did them all a 2nd time with a Dell tech rep on the line. She confirmed the problem was likely a bad board. Could they simply me a replacement board and I would install it myself? Well not exactly. Since I was leaving for Europe, they would not ship the part until I returned 3 weeks later. But when I did ask for the part, they told me I had to "write my name and the Support # on a piece of paper and take a pic of that next to the Service Tag on the PC." I explained that such an operation would be very inconvenient for me but moreover it was a ridiculous request. Despite emails with 2 supervisor types, Dell insisted that I comply because otherwise they could send the wrong part. They could not comprehend that if none of their other systems tracking me and my purchases by Service Tag could be trusted what then made the application of a label to the back of my PC infallible? The worst part, which I said to the supervisors two times was that Dell was far more concerned with the integrity of their system than their customer who was sitting with a new PC that did not function properly. Although I generally have had good luck with Dell systems over the last 2 decades I purchased them, I will not be doing so in the future. You can credit your service personnel with that loss.