I bought a Dell Inspiron 24 in 2016, worked fine for about 8 months , then the hard drive was corrupted during a windows update, but it took over 2 months for dell to figure this out and 3 months to finally get a replacement drive sent to replace .. I say replacement because the part was not new, it was refurbished .. many unbelievable delays during this time , the computer warranty actually expired while trying to get computer problem fixed , and only the person I originally was dealing with was allowed to help me or I would have to pay for the repair using another customer service rep. 6 months later, same problem , using Dell online service proved fruitless and would be expensive and risky because they wanted me to ship the computer to them for repair.. risking damaging the pc.. removing dell from the problem I took it to a local repair shop and they repaired it in 24 hours , $50 less than Dell wanted to repair ...they confirmed the hard drive dell had sent me previously was used , refurbished and was only 30% as effective as it should have been. A new hard drive installed and new software , I am amazed at how good the computer works now , better than when I got it new. Not my first Dell I have purchased , but will definitely be my last . Word of advice to those having problems with their dell computer, bite the bullet and get it repaired at a local shop, even if it should be warranty , it will be fixed and you will be happy, write it off as a lesson learned to not buy another dell product