Up front summary-ish: Ordered a laptop Nov17 never received until around May18 Customer service is horrible, called and emailed dozens upon dozens of times, spent countless hours with never getting good help, information, notifications. Was issued a coupon as a consolation which I had to kind of work them up to doing something (they did not offer (crazy)). And the coupon didn't even work, you are given 90 days and I have heard back from no one, customer care again is horrible, no one can solve anything, and apparently I was just told they have a policy to not ship to military addresses ….although that is where (which I checked with them multiple times before my purchase) I had my laptop delivered to. I have had the worst 6+ months dealing with Dell "Customer Care." Each time I have called them, which has been well over 30 times (and I am overseas so I have to call when I should be sleeping) I have had the worst help. Besides not seeming to make something very easy an easy process they repeatedly talk over me and never even listen when I try to explain anything. The talking over situation has happened a lot, I don't know if they are trained that way but it seems they never stop when they start trying to explain something. Also they apparently stopped shipping items to Military addresses which is odd since I purchased an item after their "policy" went into effect and was told I can again. It seems as if they will say/do anything to get you off the phone. On the same issue of trying to find out where my product was I had to email 10 different dell workers besides all the calls. Also they never contacted me once the item apparently was returned because it was delivered months after ordered when I had left. Then regarding them "making up for it" they gave me coupon codes which I had to wait until I received my laptop to be able to then be eventually issued it. Not to mention it did not work they also told me they would re-instate or make up for the "rewards cash" I acquired from my purchase (which I obviously didn't use since they weren't sure if I would ever get it). Needless to say this start Nov 2017 its now July 2018 and I only got my laptop a few months ago. Since then I have only been trying to use the codes and I have wasted hours and hours calling and waiting for email replies all because I decided to try a new laptop brand... which I was giving Dell tons of leeway in not judging them based on their service, customer care, and treatment of purchasers. But its been bad enough I gave up and completely agree with other reviews I read that said the same thing but I just didn't ever think I would need their assistance. Not to mention i hope you don't ever have plan on anything going wrong with your laptop....