I purchased a Dell i3567-3243BLK laptop from Staples; however, the laptop battery stopped charging. It rendered this laptop unusable. Since it was under a year from the purchase date, I took it back to Staples and I talked to the Ladera Ranch, CA manager. He wouldn't take it back and told me I had to contact Dell directly. After wasting my time at Staples, I contacted Dell directly and I returned the product to Dell after a $50+ charge to ship and have them troubleshoot it. After reviewing Dell's disposition on the Dell Repair Status website, I was informed there was a hardware issue with the DC power port. They stated it was an "Accidental" issue; therefore, it wasn't covered under the 1 year warranty. Since I purchased the Square Trade 2 year warranty, I asked Dell to ship the laptop back to me. I contacted Square Trade/Allstate about the warranty I purchased based on the Staples Salesman's statement about how Square Trade would cover everything else that Dell doesn't cover under their warranty. Not True. I submitted a claim within Square Trade's website and it was immediately rejected. After calling Square Trade's customer support I was also told they do NOT cover accidental damage. There was no accident on my part. The laptop simply stopped charging based on a hardware failure. This could be based on bad Dell design, use of cheap components, use of cheap materials, poor workmanship in assembly, bad QA dept., etc. Long story short: 1) Don't buy electronics from Staples, based on their lack of customer service. 2) Don't buy a Dell laptop/desktop based on their lack of service and cheap product. 3) Don't purchase the Square Trade/AllState extra warranty.