oing back to school so i decided to use my student loans and get a BRAND NEW laptop. All my laptops before this had been refurbished or hand me downs from my family so i was super excited to get hardware that had never been used before. I get the computer and i decided to play an old game of mine call Dungeon Keepers. So i download the game and i go to play it and its says there's a conflict. I have local data on my computer from 2013 so 5 years ago interfering with my cloud save and they want to know which one i want to keep. Understandably i'm upset that my new computer isn't as "new" as i thought it was. I go to customer service and they transfer me to technical support, for LATIN AMERICA. The dude finds out i'm in the wrong spot and says he gonna transfer me to the us and then i'm just put in an empty chat room and left to sit there. For twenty freaking minutes. They weren't helpful at all and no one even addressed the issue of my computer, it was all oh i'm sorry this isn't my department. Dell is Bullshit and i hope no one ever buys a laptop from them ever.