I recently purchased the XPS 15 9570 laptop through dell, but when the laptop arrived I noticed there was an issue with the usb port, whenever I plugged anything in I received an error saying “power surge”, I decided to send my laptop back to dell to be repaired, they approximated that It would take 8 to 10 business days. When 8-10 business days passed I decided on calling dell and asking about the current status on my laptop. So they sent me the tracking number of the package. When I checked the tracking number on fedex's website it said my “package had been delivered”, which was odd. Then I noticed that It said it shipped from “Houston, Texas to Madison, wisconsin”, which I found strange because I delivered my package from San antonio, Texas (where I currently reside) to Houston, Texas. When I called dell tech support they told me that the package arrived at the location. Then I had to explain to them that I live in San Antonio Texas, not Madison Wisconsin. And that they should've sent the package back to where it was delivered from instead of sending it halfway across the United States. They apologized and said that they would give me updates on the status of the package and that they would deliver it back. They claimed it would take 24-48 hours for the location of the package to be tracked and they would email me. I never received a single email on the status of my package. I then decided on calling fedex and they said that they would investigate and call me back and tell me the status on my package. I am very very unsatisfied with dell tech support. I still cannot believe they sent my laptop all the way to Madison, Wisconsin instead of sending it where I lived which is San antonio, Texas (which is btw only 250 miles away from houston). It has been over three weeks and I haven't received my laptop yet. I have had great loss due to the fact that I am currently an engineering student and I have all my important programs, documents, and presentations downloaded on that laptop's hard drive, I am very stressed and very upset at my experience with dell.The investigation is still occuring on the status of my laptop, I have not yet received It. I am extremely unsatisfied with dell tech support and I highly recommend to not use that resource, because they’ll make mistakes like sending your laptop halfway across the united states instead of sending it merely 250 miles. I hope my laptop returns safely, It's been over 3 weeks and I've been constantly calling dell, all i've been receiving is “we’ll contact you in 24-48 hours about the status of the package” and never receiving a single email. I highly recommend to never use dell’s tech support resource because not only is it extremely stressful and unsatisfying, It's an embarrassment to the company.