Several weeks ago I purchased a BRAND NEW Dell Inspiron 5000 17" Laptop from Dell's web site. What a nightmare. - Laptop arrived. First boot up I was getting a "Power Surge" Error on the USB hardware. - Contacted Dell Tech Support (CHAT) who took over the laptop via remote control to diagnose problem. After an hour of firmware updates, boots, etc., they decided it was a "BAD MOTHERBOARD" and had to be replaced. - Since I PAID for "expedited shipping", I requested that RESEND a replacement ASAP & I would then return the bad one. "Can't do that, sorry". - After TRYING to talk/understand on the phone with the guy (he's in INDIA), he said it would take a week (or more) to process this ! I asked about a REFUND instead. Again, a 10-15 Business Day process AFTER they received the faulty laptop. WHAT A Fing JOKE! - After deciding THIS is not a company I want to do business with, I requested the REFUND. - 3 weeks into this my REFUND was finally processed. They KEPT the "expedited shipping charge" of $16 .... so I am out THAT. I will NEVER - NEVER - do business with DELL again. I will stick with HP for now, but NEVER DELL. What a Joke of a company.