I am customer number 980279555. I started calling Dell Service Center in April for my laptop faulty battery (Quotation #30380623) and my laptop required constant plug-in to run After I paid, I only received my battery in May. Then I have to pay the Repair Services RM326.48 (Quotation #30382770) The technician came and upon opening my laptop case, it was found that my hinge and keyboard casing as faulty Then I waited for additional quotation for the keyboard casing in June. After I paid, I only received my 2nd order of hinge and keyboard casing in October. Then a different technician came and diagnosed that it is not my battery faulty but my motherboard faulty. This 2nd technician told me I have to order and wait for the replacement motherboard to be delivered before they can change it. They have no option but refund my battery because my original battery was still in working condition. However, the Repair Services RM326.48 was not refunded to me because the technician came to my office to troubleshoot the source of the fault. It took Dell 6 months to diagnose the problem with my laptop and in the end my battery is still not working and my laptop required constant plug-in to run and I wasted RM326.48 (Quotation #30382770) I strongly suggest those who stay in city area not to buy Dell. Better buy other brand which has service center nearby where we can bring in laptop for on the spot correct trobleshoot and immediate repair.