I have a 6 year old DELL XPS all in one computer which was in impeccable condition. The motherboard died so I sent it to Dell's out of warranty repair service in Toronto. They replaced the motherboard and the hard drive. When I got it back, the glass was scratched and the computer still did not work (even though they said they checked it). I called to tell them about the damaged screen and that the computer was still not working. I was speaking to people in India because all out of warranty repairs are dealt by them. They told me that the screen was already scratched (lie). That was unacceptable so I escalated it to customer care in North America. They tried to help. They called the people in India and finally an effort was made to have me send back the computer to get a new glass and motherboard. I waited 2 weeks for them to contact me only to say that they could not get the parts anymore!!!! I am now waiting for my refund. DO NOT BUY A DELL. The out of warranty repair SUCKS and the customer service is terrible. Nobody cares!