My computer broke for the 2nd time and they made me pay the full price for the same issue that should have been fixed the first time I sent it in. I spoke with a customer service rep and they told me the $60 repair plan would cover the cost of repair as well. They put together a quote and the quote was for more than what they told it would be for. I called them out and they put it back to $60. I got a call a couple days later saying that I had to pay another $140 to have my computer repaired. A couple days after that I get an email saying that my computer was sent back to dell while they were shipping it because they put in the wrong address in to send it to me. I so happy I spent the extra money for express shipping just to have them mess everything up. They also stopped responding to any emails I would send to them.