Very disappointed with customer service - was ensured numerous times by their advisers that I will be able to get a tax-free when ordering quite an expensive laptop, because vat was a huge amount. After the purchase - almost no communication, had to chaise the worker in the online chat because he was not responding on the direct email he provided. Upon the delivery, which they chose DHL (also worst service ever), driver was not able to find the address, so that I had to travel to another city just to get the laptop, as DELL customer service was no help at all. In the end, after emailing them several times about the documents need for a vat refund got told that they will not be able to refund it. 'Amazing service', do not recommend it, next time will definitely go for something else, even if I have to pay a bit more.