The "D" of Dell must stand for dishonest. I have yet to deal with anyone there that has been honest. This latest issue they have gone too far. I was sold a 2 in 1 laptop that was on sale, by a salesman Dec 4. I said to him that I should wait until Boxing Day sales. He told me that Dell has 30 days price protection and that if the laptop goes on sale to a lower price than I paid, I would just have to call in and they would give the difference to my credit card. This past weekend, it DID go on sale. I tried calling customer service and was told sorry, they can't see the ad since it was a weekend sale and wasn't showing Monday when I called. I tried calling in the weekend but customer service was closed until Monday. I had taken a print screen but they said they don't accept print screens. I went higher, guess what Michael Dell's higher resolution staff person said? She had the nerve to say that there is NO price protection on "special offer" sales. I said the salesman told me about the price protection and he knew which laptop he sold me. The salesman even wrote me back saying to get my refund of the difference, I just have to call customer service. He did this AFTER I wrote and I saw the sale. Am I supposed to suffer for his incompetence or lies? The president's office couldn't care less so now I have to choose between returning the unit and hoping for an equal sale or losing out on over $100 difference. Basically, Dell lies to get sales and then retracts. They did this to me before. Everyone asks me why I buy a Dell? I ask myself that too. The problem is I like their machines even though they are the most disgusting company I ever dealt with. I can't let them get away with this so I will be pursuing this farther.