I fully understand people HERE are trying to address dissatisfaction for a Dell experience that did not meet their expectations, yet doing so via their website (post purchase) was nearly impossible for public reference. This experience needs to be conveyed. Customer reviews for this product show as left on your site (as 87) but are not accessible for reference. I purchased a Dell Vostro 3470 SFF Desktop in November, 2018. Upon arrival, the rear output audio jack was broadcasting a constant static sound which rendered the jack useless. After hours of customer service attempts to fix, the unit was returned FOR REPAIR, and despite my promise of "Professional on-site" service, the only option afforded to me was a return box along with a repair. 10 days later I received my repaired Vostro. Same exact problem despite all of the correspondence and notes included with the repair return to make sure the unit was working properly before they return it. This process took place 2 more times as every unit sent to me for replacement had the same exact problem. Dell admitted their was "an issue" with this unit's integrated sound card, yet continued to re-send replacement PC's with the identical issue. After nearly 4 weeks of diagnostics with all the attempts to salvage this purchase, I returned the item for a full refund. Dell, you have some serious customer service issues that need addressing. Selling items with a known issue with hope the customer eventually will acquire a defective unit for the sake of a sale is completely unacceptable. Sending boxes for a on-site warranty, then apologizing for it, has done nothing to enhance the customer experience. Although "free" shipping is being offered, none of the return or replacement PC's were sent Next Day Air or with an expedited service adequate to shorten the downtime. My time is just as valuable as Dell's. The language barrier for sending all of your support overseas is super challenging for many end users and is souring your online experience beyond your realization. As it stands, I will never be ordering another Dell product. Although I was patient and Dell did make attempts to rectify the situation, it came with many of hours of inconvenience and wasted time. In this modern day of PC's, the effort to resolve this issue extends far beyond my comprehension. Good luck Dell. You have lost sight of your purpose... there are many other choices to be made. Regards.