I ordered a new laptop for the business I was starting. It was a solid state hard drive which I'd determined would be better for performance and reliability for business operation purposes. The hard drive repeatedly kept crashing. I was in the middle of opening a business so I had to keep reverting back to using 8 year old Lenovo in the mean time. I called Dell support when i had a chance, and after over an hour on the phone doing farmed-out trouble shooting with someone in another country on something that I knew would never remotely fix a clearly malfunctioning piece of hardware, I ended up having to mail the device in for repair (but they make you go through the motions anyway). The little bit of time I got to use the device in between it crashing demonstrated to me that its color, lighting, sound, and even feel of its manufacturing/materials is extremely sub-par even when compared against my 8 year old dinosaur of a Lenovo. It will not fulfill my business needs. But due to the ongoing technical difficulties with dell, while also being in the middle of trying to launch a business from scratch, I missed the 30 day window for returning the item for a refund. To top it off, the most frustrating thing in all of this has been how obscenely difficult it is to get genuine customer service from this company... when you do get a live human their responses are canned and they pass you off to other people with ridiculous hold/wait times inbetween. They did refurbish the laptop to repair crashing issue, at least so far it seems ok. But now that I've been able to use the device more consistently I'm seeing that it doesnt have the quality I need for my business. I feel that if I had bought this same device or another brand from Amazon, or Best Buy, or Micro Center etc... my customer service level and ability to return and/or exchange products due to dissatisfaction would have been addressed easily. As it is now I'm going to have to personally try and sell, second hand, this Dell Inspiron 15 5000 just to get rid of it, and use whatever money gained from the sale to buy ANYTHING else. Lesson learned - dont buy a laptop, even if brand new, without being able to physically handle it and see its operating quality first. Or at least do NOT buy it directly from Dell!