They are based out of India which does not start off well. Clearly I made a huge mistake because this computer has been nothing but problems since I got it. I purchase microsoft office WITH the laptop and it took me days of going back and forth with dell support to get them to get it up and running and ended up bugging microsoft directly before that issue was fixed. Now I can't even simply download my kindle app to this computer - it is completely seizing out. Fell completely mislead and will likely be returning this god forsaken computer. Not worth the hassle. I have a windows 7 model that even with some tics, that still works just fine for the moment. Back to basics I go folks.