We have two identical XPS 13 computers. The computers themselves have worked fine. HOWEVER, the charging cables for BOTH computers went out (thankfully since they were purchased 6 months apart, they did not go out at the same time). BOTH cables were replace, now one of the replacement cords has failed. First, a charging cable should certainly last the lifetime of a computer since the computer is useless if it doesn't have power. I started my call armed with the service tag number of both computers as well as the order number and date of the replacement cords so I was prepared for any question. That said, I spent OVER 3 hours (no exaggeration -- I watched the minutes tick away on my phone) trying to get a replacement for the cable which was STILL UNDER WARRANTY. I kept getting transferred as it was some other department's problem OR I would get sent to oblivion. The "technicians" do not really listen to the problem nor do they stray from their script. None are willing to accept the problem and solve it. INSANE for such a simple issue!