I purchased my laptop in 9/17. I immediately started experiencing problems. They replaced 2 motherboards within the first year. Subsequently, I have made numerous calls to Technical Support- as I had a problem with intermittently losing the sound on my laptop. They have not been able to resolve this problem and it was extremely difficult to get to talk with a supervisor. I finally sent an email to the head of Technical Operations/Customer Support (Mark O'Laughlin, I believe) and he forwarded it to the Advanced Resolutions Dept. That person was not helpful at all and would not let me talk to a supervisor (he said that there was not one and that he was the only person I could talk to). And when I sent follow-up emails, he lied and said that I had declined sending my laptop into the Dell Service Center in Texas for repair. Since then my computer is completely not working and I have been on the phone to Technical Support and Advanced Resolutions numerous times. They told me the operating system in corrupted and I have to back up my data so they can reset it. I explained that I can not back up my data because the computer is not working at all. They said I have to take it to Best Buy, etc. and pay for this because data is not covered by the warranty. It took me over 6 months to finally get this information from a Technician. The sound issue was never fixed. Do not buy a Dell laptop!