This company has become one of the worst companies to buy a computer from. I'm actually surprised to see a 1.4 star rating as I feel it should be a 0 star rating. I believe it's time for a class action lawsuit. It's not even for the money anymore but rather so no one else makes the huge mistake of buying one of these computers ever again. I cannot express enough how bad this company has become. I will say that even with my warranty I got screwed out of a computer, $500 for 6 months of use and because I couldn't find my receipt due to moving they couldn't help me. Well after a lot of leg work between my bank and bestbuy I finally got a copy of my receipt. When I called back I was told I'm out of warranty. I explained when I called and spoke with dell the first time I was told it would still be covered even if I found the receipt after the 1 YEAR warranty because I called inside of the warranty period and can prove that's when it broke. Well not according to the next person I spoke to. I was called a liar and was told no one told me that. When I asked if he wanted to listen to the call he said to call back when I had it. I asked him to give me a number I would call him right back on another phone as the one I was on had the app that recorded the conversation. Well no surprise, he wouldn't give me a number and claimed he already researched the call and that I was never told that. I told him he was a liar as I was on the phone for over an hour with that tech and he couldn't have possibly listened to the whole conversation. At that point he just ended the call. I have never been treated so rudely especially when I was in the right and can actually prove what I was told. DELL has become one of the worst companies all around and if your not going to stand behind your product and warranties then you shouldn't be in business. I'm going to inquire about a class action lawsuit and would like anyone who has experienced a similar situation to please contact me. Ltataseo@hotmail.com