DON’T EVER BUY FROM DELL! This is the worst experience I’ve ever had in my life with a purchase! Everything has been delayed and problematic all the way. Promised made and not kept. Currently, they are holding back out refund, although they received the machine back 14 days ago, and we can’t get our money returned. We purchased a Dell XPS 15”, supposedly one of their best machines. Ordering was delayed, shipping was heavily delayed, all guarantees never upheld. When the computer finally did arrive, we had issues from day 1. Over the course of about a month, a list of about 16 problems piled up. Support was difficult to reach, and the sales representative did not seem to care about us at all. When we finally got through to support (Twitter was more responsive), we had 4 support issues over the course of 5-6 hours spread over a few days - and they were able to solve only ONE issue... They then agreed to take the computer back and give a full refund. Again delays. The simple act of arranging collection was difficult and cumbersome and took over a week. When the computer was finally collected - 14 days from today - we have still not been able to get our money back. There’s one excuse and one delay after another - never a clear answer. And from the sales rep - silence. We now have to continue contacting an ombudsman to see if that helps retrieving our £1500. If that doesn’t help, we will go to small claims court to get a hearing and a ruling and our money returned. Currently, this is no different than pure theft. Don’t ever purchase anything from this excuse of a company! @Dell, if your return our money promptly, I’ll take down the review again.