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Disappointed Former Customer
Do NOT BUY DELL!!! - from a once loyal customer!!! Dell takes orders for equipment it does not have. Then they give an estimated order delivery, even when THEY KNOW THE PARTS ARE NOT AVAILABLE. After calling customer service (within the cancellation period) they assure you that the original date is going to be meet so they DO NOT CANCEL THE ORDER. Then the week of delivery they send an email saying it is delayed another 2 weeks. (you have already passed the cancellation period). After several hours on the phone Customer support says it can no longer CANCEL BUT just take the order whenever it is shipped and return it as soon as you get it. MEANWHILE DELL has use of your money from the time it is shipped to the time they get the bad order back. In most cases this is several weeks. Are we funding DELL with all of the CASH they can use during this period of time. If you multiple this times the number of orders it could be Millions of Dollars. Shouldn't this be illegal??? Is this why they process out of the USA??
5 years ago
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Dell has a 1.2 average rating from 1,036 reviews

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Alice, Customer Support

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