I bought a Dell laptop (Vestro5481) from Dell France. The PC has been delivered on time, but with Microsoft Office not activated, and Mc Afee not installed. I called the service as per the Dell France website information, got transferred 3 or 4 times, to finally get that it was 5.50 pm (I didn't need the help from Dell to know the time), and that the problem could only be solved the day after (I also purchased the ProSupport 24h a day!!!!). And concerning Mc Afee, Dell answered I have to call Mc Afee!!. Appointment was taken to fix the issue on the day after at 9.00 am. The Dell technician didn't call, and I had to call again,...… Still waiting for the fix. Dell France: NEVER AGAIN!