Awful to say the least. Purchased not one but two desk tops from dell, one out of the box did not even turn on (Quality Control??). The other an XPS had no cd rom as ordered. After speaking with "10" idiots at Dell yes "Ten" I sent an email to Michael and got a reply from a big wig person. I received a new machine for the one that did not work within two days and not two weeks like "customer service" told me. The other one they want me to send it back (doing today) then wait 10-12 days for my account to have the credit and then order another one. So if I am correct I am expected to pay my people for two weeks with nothing for them to do, instead of just sending me a new one and taking the old one back.