I purchased a Dell Inspiron 5459 computer in December, 2015 and got a 4 year premium support and accidental damage service warranty with it. Approximately 3 weeks ago, when I went to log on in the morning, the screen was blank and the computer would not turn on. I immediately called Dell support and was told I had to send the computer and AC adapter to them to have their technicians repair it. The customer service agent said they would send me a box to send it to them in along with prepaid mailing label and a form for me to fill out explaining the problem. He said there was a place on the form asking if I wanted them to replace the hard drive and reinstall the operating system but I should say I did not want them to do that and to sign the paperwork. I sent the computer and adapter in and in a few days I got an email saying "our records show that the repairs were cancelled as when the depot technicians contacted you to check if they could replace the HDD that they found be a possible point of failure, you declined repairs" and that they were sending the computer back to me. No one ever contacted me regarding this problem. When I received the computer, paperwork included in the box said "the following repairs or parts have been repaired or replaced on the unit - hard drive replaced and operating system reinstalled". So, did they wipe my hard drive or not? I didn't know. I connected the AC adapter to the computer and tried to turn it on. I still had the same problem, nothing on the screen, and the computer would not turn on. By now I'm totally disgusted with the whole thing and decided to take the computer to a local computer repair guy I've worked with before. He connected my computer to an AC adapter he had in his shop and the computer came on immediately. We determined that they, in fact, did not replace the hard drive or reinstall the operating system as the paperwork said they did. I sent them an e-mail explaining what happened and saying I expect them to send me a new AC adapter to replace the broken one. Still waiting to hear back from them. Obviously, I am very dissatisfied with the service I've received from Dell and this experience will definitely influence any decisions I make when purchasing computers in the future.