WARNING: Never buy a computer from DELL because DELL has the worst customer care team and worst office personnel. Please read the entire post and then comment. I ordered on-line a high-powered, expensive DELL computer to do my photo processing. Ten days later DELL sent me an e-mail telling me the computer has been shipped via FedEx expedited shipping. DELL even gave me a FedEx tracking number. Every day for the past week I have checked with FedEx and they keep telling me that DELL did create a mailing label but DELL failed to give the package to FedEx. I have tried countless times to discuss the issue with the DELL Customer Care people in India and have not received a straight answer. In fact, every DELL person gives me a different explanation as to why I have not received the DELL computer. The only common theme among the DELL answers is that I should not be worried that the computer is lost. Meanwhile, my credit card has already been hit with the charge and DELL has been paid. So of course DELL is not concerned if I ever get the computer because DELL has my $2200. Today, I went to DELL’s main administrative building at the DELL headquarters in Round Rock Texas. I asked calmly to talk to someone / anyone that might be able to help. First the rude receptionist told me that “we do not deal with Customer Care here, you need to do that via phone or on-line to India”. I told her that I have been doing that several times per day for a week, but she did not care. I then asked to talk to someone in sale and was given exactly the same DELL-scripted answer. I then asked to talk to someone in the legal department. She then called DELL security and I was told to leave the DELL campus under the threat of being physically forced from the premises. At my age and health, I am not about to be physically manhandled by DELL security thugs, so I left. I am now working with my bank to dispute the credit card charge that has paid to DELL. If that does not work I plan to hire a lawyer to sue DELL for breach of contract / fraud / threat of physical violence. NEVER buy a computer from DELL.