its very rare that I will give a negative review but on this occasion I felt strongly to write and warn future customers the pitfalls I encountered when trying to purchase a dell laptop. Firstly a very frustrating experience trying to get through to the correct dept after many calls. I explained that I wanted a laptop for a birthday present for a family member stating that on your website it stated a 1-3 days delivery time...could they confirm this?..I was told it would be 3 weeks, which was frustrating ..I was then promised a price match as per website for 30 days which was sent and confirmed in writing with a order number via email..48hrs later I rang to confirm the purchase only to be told that someone would contact me the following day...true to their promise I got the phone call and after a short conversation was told that the price I was given would not be honoured and had gone up by 20%..when I questioned this dell was very unsympathetic ..what annoys me about these large companies is that there customer service is appalling ..if this is the treatment you get at the beginning what sort of service do you get once a purchase has been made..I have no faith in dealing with them again and now having read some of the other reviews would warn others of the same.