I ordered a new XPS tower computer. I ordered a DVD drive thinking it would be mounted internally. Now I find out Dell is sending me a external DVD drive. I didn't want this. I have been trying to talk to someone at Dell to straighten it out. I can't get hold of anyone. Dell support is as bad as I have seen. The one time I was on the phone with them, I was having a hard time understanding him. I wish they would hire people that could speak good English. I also wish I would have never thought Dell, and I don't even have the computer yet. I didn't know computer companies even built computers that a internal DVD drive couldn't be mounted in.